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AW Account

I forgot or lost my password?

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You can retrieve your password at: http://www.news.astraweb.com/forgotpass.html Please ensure you enter the email address you used when signing up, as your password will be emailed to you.

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How do I reactivate my account?

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Log into the members area of our website and click "Click to Reactivate Your Account Now". You can choose to reactivate your account to any other plan. Reactivation is instant and secure.

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How do I upgrade or downgrade my account?

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If you would like to upgrade/downgrade your account, please signup again for your new account. When prompted for your username/password, do not proceed. Instead, email us your new order number and username and...

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How do I add credits?

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If you have a pay by download account: Log into the members area of our website and click the "Add Credits" option.

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How do I check my download credits?

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You can check your download credits remaining by logging into the members area of our website. We do not keep track of downloaded amounts for Unlimited use accounts.

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How do I cancel my account?

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To cancel an account, please submit a ticket with your order number and username. The person in charge will handle it for you.

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