Support Center

AW Billing

Do you have a trial period?

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We do not have a trial period. However, if you are unhappy with our service for any reason, we offer a full refund if you cancel and request a refund within the first 24 hours of signup.

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What payment methods are accepted?

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Depending on your country, we currently support: EU countries other than NL, AT, and DE Visa Mastercard American Express Debit Cards Sepa Direct Debit (SDD) Bitpay NL Visa Mastercard ...

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How do I reactivate my account?

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Log into the members area of our website. Then click "Click to Reactivate Your Account Now". You can choose to reactivate your account to any other plan. Reactivation is instant and secure.

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When does each billing cycle end, and when is payment due?

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For Unlimited accounts, your membership will be automatically renewed every 30 or 90 days and you will be charged automatically. For Pay-by-Download accounts, you will not be rebilled when you have used up you...

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I added credits via Paypal. Why aren't my credits showing up?

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After payment has been accepted by paypal, there is a button that says "Continue to Searchtech". You need to click it in order to add the credits to your account instantly. Our system will automatically add yo...

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Why is there a difference between the downloaded amount stated in my newsreader and the member's page?

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All binaries on usenet are encoded, either using yenc or uuencoding. When the binaries are posted in yenc or uuencoding onto our servers, it is stored in that format. When you download the binaries, it is sent ...

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Is there a web interface?

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No. We do not provide a web interface to usenet. We only concentrate on NNTP solutions.

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Are we allowed to share accounts?

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Account sharing is not allowed on our Unlimited use accounts. We limit access to one IP address per account at any one time.

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